Cancellation Policies

We know life with little ones doesn't always go according to plan! Between unexpected sniffles, sick days, and last-minute changes, we understand that things happen. We get it, life happens! Our cancellation policy is designed to offer some wiggle room for families while helping us keep our small business running smoothly.

Open Play reservations are non-refundable but we are happy to reschedule you to another session via email (Hello@thevillageplayspace.com), if it is requested before your open play start time. We will reply within 24 hours.
Drop Off Care is non-refundable. With at least 72 hours’ notice, we’re happy to issue a make-up token for you to reschedule within 30 days of issuance. You may only reschedule care once.
Cancellations within 72 hours of your session are non-refundable and non-transferable. If you do not reschedule within the 30 days, your token will be expired and forfeited.
Classes are non-refundable and non transferable. We allow two make up credits in one semester. You will be issued open play credits for the missed classes upon request. Registration is for the entire semester. Semester dates cannot be modified.
Special Events are non-refundable and non-transferable, no exceptions.
Special events are often in high demand, with limited spots available. To keep things fair for all families, we ask that you be mindful when booking, as cancellations and no shows can mean a missed opportunity for another family.
Classes are non-refundable and non transferable.
We allow two make up credits in one semester. You will be issued open play credits for the missed classes upon request. You may register per class, per month or for the semester.
Before May 31, summer camp is non-refundable but you may transfer dates if space allows.
After May 31, summer camp is non-refundable and non-transferable.